Chapter I
Preliminary provisions

§ 1
General provisions

1. The online store https://looksy.com.pl (hereinafter "Store") conducts retail sales via the Internet within the Republic of Poland. To use the store's services, customers must be at least 18 years old. If you are not, please do not place orders.

2. The Terms and Conditions define the rules and conditions for using the Store, as well as the rights and obligations of the Store Owner and Customers.

3. Before using the Store, the Customer is obliged to read these Terms and Conditions, and starting to use the Store is equivalent to accepting all its provisions. The Terms and Conditions are an integral part of the sales agreement concluded with the Customer.

4. The owner of the Store is:

PPHU Marcin Kubiak
56-400 Ostrowina 105o

NIP: 6171973209

5. Agreements in the Online Store are concluded in Polish.

6. All products offered in the Store are new.

7. The photographs of the goods in the Store may differ color-wise from the actual colors of the goods due to the different configuration of the Customers' computer equipment.
§ 2
Definitions

For the purposes of these Terms and Conditions, the following terms mean:

a) Terms and Conditions – these terms and conditions of the Online Store,

b) Seller – owner of the Store,

c) Store – online sales service operated by the Seller, available to Customers, through which the Customer can purchase Goods. The Online Store is available at: https://looksy.com.pl/

d) Purchase Form – script being part of the store used to place an order by the Customer,

e) Goods – product(s) offered to the Customer by the Seller via the Online Store,

f) Customer – a natural person who is at least 18 years old and is capable of entering into binding agreements or a legal entity or other entity capable of entering into agreements.

g) Consumer – a natural person who performs a legal act with an entrepreneur – a purchase – not directly related to their business or professional activity.
§ 3
Technical requirements

1. To cooperate with the Seller's ICT system, the Customer is required to have a device connected to the Internet with any installed web browser supporting UFT-8 code page (and possibly style sheets, thanks to which the online store portal will look transparent); installing additional extensions or plugins is not required.

2. To make purchases in the Store, the Customer is required to have an active email account.

§ 4

Offer, prices

1. The Store https://looksy.com.pl/ offers products in the following categories:

• clothing

All products from the store's offers are subject to appropriate VAT tax.

2. All prices of Goods given on the Store's website are gross prices (including VAT).

3. The price displayed next to the Goods at the time the Customer places the order is binding for the parties to the transaction.

4. The Seller reserves that products placed in the "Promotion" and "Sale" categories at the prices offered there are available while stocks last.

Chapter II
Placing and fulfilling an order

§ 1
Conditions for placing orders and concluding a sales agreement

1. All product prices in the store https://looksy.com.pl refer to the price per 1 piece.

2. By placing an order in the Store, the Customer simultaneously declares that they have read the Terms and Conditions and accept the provisions contained therein.

3. Orders in the Store can be placed 24 hours a day, every day of the year.

4. The content of the Store's website constitutes an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code, and therefore the mere submission of an order by the Customer does not mean an immediate conclusion of an agreement.

5. The Customer can place orders in the Store in the following ways:

a) via the form available on the Store's website,

b) by e-mail to the address available on the Store's website.

c) by phone at the store's phone number (664 681 240)

6. During the registration process, it is required to consent to the storage and processing of personal data provided during registration and in orders by the Seller, in accordance with the provisions of the Personal Data Protection Act (i.e. Journal of Laws of 2014, item 1182).

7. The Customer submits a commitment to the Seller when they accept the order by clicking the "Order with payment obligation" icon.

8. After sending the order, the Customer receives from the Seller confirmation of order receipt, i.e. an e-mail that confirms the receipt of the order along with its assigned number and information, i.e.:

– Seller's data and individual order items,

– total gross price,

– method and payment term,

– method and term of order fulfillment,

– right to withdraw from the contract – a template notification of withdrawal from the contract constitutes an Appendix to these Terms and Conditions,

– consumer information.

9. Confirmation of order receipt confirms the fact that the Seller has received the Customer's order.

10. After preparing the order and receiving payment (in the case of the Customer selecting cash on delivery payment, receipt of payment is not required), the Seller will send to the Customer by e-mail the confirmation of order fulfillment and will start shipping the order to the Customer.

11. Sending confirmation of order fulfillment confirms the conclusion of a sales agreement between the parties.

12. The Customer can track the status of their order in their account in the "Orders" tab.

13. Orders will be delivered to an address located in Poland and selected countries around the world (see delivery tab).

14. The Store reserves the right to confirm the acceptance of the order via telephone or e-mail contact and to verify the consumer's data. The Store reserves the right to cancel the order in case of inability to contact the Customer.

§ 2
Payment method

1. The Customer has the following payment options:

a) by standard bank transfer, with the reservation that in the payment title, the order number must be provided and "online store" must be added,

b) cash on delivery – with the reservation that:

– when choosing delivery by courier – payment should be made in cash, giving it to the courier at the time of delivery of the shipment,

– when choosing delivery to parcel lockers – payment by payment card takes place at the time of receipt of the Goods in the parcel locker.

2. Orders that are not confirmed or not paid for (except for the option – "cash on delivery") by the Customer within 7 days from the moment of placing the order will be automatically canceled.

§ 3

Payment term

1. In the case of choosing electronic transfer payment, the Customer is obliged to pay for the products and delivery cost within 4 days from the day the order is accepted by the Seller.

2. The date of payment is considered to be the date of crediting the Seller's bank account.

3. In the absence of payment of the full price within the term, the Seller may cancel the Customer's order, of which the Customer will be informed. If the Customer has paid part of the price, the Seller returns the entire amount paid to them.

4. When making an electronic transfer payment, the order number assigned by the Seller should be provided in the transfer title.

5. In the event of not providing the order number in the transfer title, the Seller makes efforts to determine this number, in particular contacts the Customer. In the event of inability to determine the order number for a given transfer, the Seller returns the paid amount to the bank account from which the transfer was sent, and the order is canceled.

§ 4
Order fulfillment

1. The Seller declares that they will make every effort to ensure that the Customer's order is fulfilled within 72 hours, counting from the next business day after the Seller receives payment.

2. The condition of making the payment does not apply in a situation where the Customer makes a cash on delivery payment.

3. The Seller declares that the maximum order fulfillment time should not exceed 2 days, with the reservation that in the case of a temporary lack of the ordered Goods in the Online Store, this time may be extended, but not longer than seven days from the date of conclusion of the agreement.

4. In a situation where the Seller is not able to fulfill the entire order, the Customer has the right to choose whether to fulfill the order only in part or to give up the order.

5. The proof of purchase in the case of Customers who are consumers is a receipt.

6. The proof of purchase for Customers who are not consumers is a VAT invoice.

7. At the request of a Customer who is a consumer, the Seller will issue a VAT invoice. The request for a VAT invoice should be reported in the field: Comments.

§ 5
Order correction

1. Corrections to orders may be submitted only until the confirmation of shipment from the store is sent to the Customer.

2. Correction can be made by sending an e-mail to info@looksy.com.pl or by contacting the Seller at tel. 664 681 240 (connection cost according to the operator's rate). When making a correction, the Customer is obliged to provide the order number.

§ 6
Method and costs of Goods delivery

1. The Customer can choose the following forms of delivery of the ordered goods:

a) delivery via InPost parcel lockers – cost: 18 PLN

c) delivery via Courier – cost: 18 PLN

2. The cost of delivery is borne by the Customer, unless the Seller determines otherwise in the Store.

3. Before receiving the shipment from the courier, the Customer is obliged to check whether the packaging has been damaged during transport. In the event that the shipment packaging shows signs of damage, the Customer should not accept the shipment and in the presence of the courier prepare a damage protocol and contact the Seller as soon as possible to clarify the matter.

4. After receiving the shipment in the parcel locker, the Customer is obliged to check whether the packaging has been damaged. If such a situation has occurred, the Customer is obliged to check whether the contents of the shipment have been damaged. If the content is damaged, the Customer should file a complaint, following the instructions appearing on the parcel locker display.

Chapter III
Responsibility for the Goods and complaints

§ 1
Responsibility for defects in things

1. The Seller is responsible to the Customer if the sold goods have a physical defect (warranty).

2. A physical defect consists in the non-compliance of the sold item with the contract. In particular, the sold item is not in accordance with the contract if:

1) it does not have the properties that a thing of this kind should have due to the purpose specified in the contract or resulting from circumstances or its intended use;

2) it does not have the properties the seller assured the buyer about, including by presenting a sample or model;

3) it is not suitable for the purpose about which the buyer informed the seller when concluding the contract, and the seller did not raise an objection to such a purpose;

4) it was given to the buyer in an incomplete state.

3. The Seller is responsible for non-compliance of the goods with the contract only in the event of its finding before the expiry of two years from the delivery of these Goods to the Customer. This period runs anew in the case of product replacement.

4. In the event of non-compliance of the goods with the contract, the Customer, at the latest within one year from the date of finding this non-compliance, is obliged to send a notification (statement) of the discovered non-compliance to the Seller's address, indicated in Chapter 1 § 1 of the Terms and Conditions. To meet the deadline, it is sufficient to send the notification (statement) before its expiry. The Customer is obliged to prepare in writing a description of the discovered non-compliance of the Goods with the contract and indicate the scope of the claim (see point 5).

5. If the sold item has a defect, the Customer may:

a) demand the replacement of the item with one free from defects,

b) demand removal of the defect,

c) demand a price reduction,

d) withdraw from the contract, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective item with one free from defects or removes the defect.

6. The Seller is obliged – at their own expense – to replace the defective item with one free from defects or to remove the defect within a reasonable time without undue inconvenience to the Customer. It is assumed that this period is up to 14 days.

5. In the event of finding defects or non-compliance of the Goods with the contract, the Customer may file a complaint to the email address info@looksy.com.pl

6. The Customer returning the claimed Goods to the Seller is obliged to attach a written statement containing the following data: data of the complainant – name and surname, exact address of residence and e-mail address, date of acquisition of the Goods, name of the Goods, purchase price, precisely described defect and circumstances of its formation, demands of the complainant. When filing a complaint, the Customer is also obliged to attach proof of sale – preferably the original or a copy of the receipt or VAT invoice or other undoubted proof of purchase. The complaint form template is included as an Attachment in the Complaints tab.

7. In case of any doubts related to the complaint submission procedure, the Customer can obtain guidance by calling the phone number 669 386 135 (connection cost as for local calls).

§ 2
Consumer's withdrawal from the contract

1. In accordance with Article 27 of the Act of May 30, 2014 on consumer rights (Journal of Laws, item 827), a Customer who is a consumer who purchased goods remotely – via an online store – has the right to withdraw from the contract without giving reasons within 14 days (to meet the deadline, it is sufficient to send the statement before its expiry).

2. The returned Goods may not show signs of use beyond those necessary to determine the nature, characteristics, and functionality of the Goods.

3. The form of the declaration of withdrawal from the contract, which is an attachment (tab Withdrawal from contract template) to these Terms and Conditions, is delivered with the Goods.

4. The declaration of withdrawal should be submitted:

a) by registered mail to the Seller's address, indicated in Chapter 1 § 1 of the Terms and Conditions.

b) in electronic form and sent to the Seller at the email address indicated in Chapter 1 § 1 of the Terms and Conditions (the Seller immediately confirms to the Customer by e-mail the confirmation of receipt of the statement).

5. When withdrawing from the contract, the Customer is obliged to attach proof of sale – preferably the original or a copy of the receipt or VAT invoice or other undoubted proof of purchase.

6. The consumer is obliged to return the goods to the Seller – at their own expense – immediately, but not later than 14 days from the day on which they withdrew from the contract (to meet the deadline, it is sufficient to send the goods back before its expiry).

7. The Seller is obliged to immediately, not later than within 14 days from the receipt of the consumer's declaration of withdrawal from the contract, return to the consumer all payments made by them, including delivery costs (the Seller returns the cheapest delivery cost offered in the Store).

8. If the Customer together with the declaration of withdrawal has not sent the Goods, the Seller withholds the refund of payments made by the Customer until the day of receipt of the Goods.

9. The Customer may send the returned Goods at their own expense to the Seller's registered office address.

10. Please return the Goods in the original undamaged packaging.

11. The refund will be made in the same form as the purchase was made: bank account or card, and in the case of a cash on delivery purchase – to the account indicated by the Customer.

12. Shipments with returned Goods sent cash on delivery or at the recipient's (Seller's) expense will not be accepted.

13. The buyer is not entitled to withdraw from the contract in the case of goods in the form of sound or visual recordings or computer programs delivered in a sealed package, if the package has been opened after delivery.

14. Complaint processing time is 3 business days.

Chapter IV
Common provisions

§ 1
Personal data protection

1. The Seller guarantees the confidentiality of all personal data made available to them.

2. Personal data placed in the Seller's database are processed solely for the purpose of order fulfillment and are:

a) name and surname,

b) correspondence address,

c) phone number,

d) e-mail address,

e) information contained in system logs – for technical and statistical purposes,

f) in the event that the administrator receives information about the use of the service provided electronically by the user inconsistently with the regulations or with the applicable laws (unauthorized use), the administrator may process the user's personal data to the extent necessary to establish the user's liability.

3. The Customer may also express separate consent to receive advertising and promotional materials from the Store.

4. By placing an order, the Customer agrees to the processing and use of their personal data for the purpose of order fulfillment, in particular to transfer their personal data to the courier company in order to implement the form of shipment of the Goods chosen by the Customer.

5. Personal data may be made available only for the purpose of implementing the chosen form of shipment.

6. Personal data is collected with due diligence and properly protected against access by unauthorized persons, and their processing takes place in accordance with and under the conditions specified in detail in:

a) the Act of July 18, 2002 on the provision of electronic services (i.e. Journal of Laws of 2013, item 1422);

b) the Act of August 29, 1997 on the protection of personal data (i.e. Journal of Laws of 2014, item 1182);

c) the Regulation of the Minister of Internal Affairs and Administration of April 29, 2004 on the documentation of personal data processing and technical and organizational conditions which should be met by devices and computer systems used for personal data processing (Journal of Laws No. 100, item 1024);

d) other acts of universally binding law.

7. The Customer has the rights specified in the legal acts referred to in par. 6, in particular:

a) access to their personal data,

b) demand for supplementation, updating, correction of personal data, temporary or permanent suspension of their processing or their removal, if they are incomplete, outdated, untrue or were collected in violation of the law or are no longer necessary to achieve the purpose for which they were collected.

§ 2
Copyrights and related rights

1. All content placed in the Store, including texts, photos, graphics, audio and video files are the property of the Seller, if not expressly stated otherwise.

2. This content is protected by copyright and without the owner's consent may only be used for personal use, they cannot be publicly used in any way without the written consent of the owner, duplicated, modified, etc.

3. Unlawful use of the Seller's reserved logo and name is prohibited.

4. The Seller warns that violation of copyrights and others will be pursued in civil or criminal proceedings.

§ 3
Cookies policy

1. The Store uses so-called cookies.

2. These files are saved on the Customer's computer by the Seller's server and provide statistical data on the Customer's activity, in order to match our offer to their individual needs and interests.

3. The Store's software saves information in cookies regarding the following areas:

– information about the session,

– recently viewed products,

4. The customer can disable the option of accepting cookies in their web browser at any time, although they must be aware that in some cases, disconnecting these files may affect difficulties in using the Store's offer.

§ 4
Disclaimer

1. There are hyperlinks to other websites on the Seller's website. The Seller is not responsible for the content placed on these sites and their non-compliance with applicable law.

2. The use of the service and downloading files is at the Customer's own risk.

Chapter V
Final provisions

§ 1
General provisions

1. The Terms and Conditions are part of the sales agreement concluded by the Seller and the Customer.

2. The law applicable to sales agreements between the Customer and the Seller under the terms set out in the Terms and Conditions is Polish law.

3. Any disputes arising in connection with the implementation of sales agreements between the Seller and the Customer will be resolved in the first place through negotiations, with the intention of an amicable end to the dispute.

§ 2
Entry into force and changes to the Terms and Conditions

1. The Terms and Conditions come into force on the day of publication on the Store's website.

2. The twojatorebka24.pl store reserves the right to change the prices of goods in the online store's offer during the day, to withdraw individual products from the online store's offer without giving a reason, to introduce new products to its offer as well as to conduct, change and cancel promotional campaigns on the online store's pages.

3. The Store reserves the possibility of changes to the Terms and Conditions, which take effect from the date of their publication on the Store's website. For agreements concluded before the change of the Terms and Conditions, the version of the Terms and Conditions in force on the date of submission of the Order by the Customer applies. The new content of the Terms and Conditions will be binding on the Customer after they have accepted the changes about which they have been notified.

4. The store info@sklepsezonowy24.pl guarantees the highest form of security for store customers. All data sent during the order placement, sending inquiries, information via the contact form are covered by SSL encryption (SSL certificate). Also, the form of making payments is covered by SSL encryption. The store is registered on the server https://dhosting.pl/. To confirm credibility, click link. All packages are stamped with the company logo not indicating the type of package content.